From traditional zoo to conservation icon

By 2023, Blijdorp Rotterdam Zoo faced a turning point. Long celebrated as Rotterdam’s iconic zoo for over 160 years, they needed to evolve from an entertainment venue to a conservation leader. 

Growing skepticism of zoos and outdated perceptions of their role collided with an urgent ecological reality as global wildlife populations had fallen 69% in just fifty years. A big threat required an equally big response.

Guided by Masterplan 2050 and the mission “Together we bring nature back to life”, Blijdorp Rotterdam Zoo committed to saving ten critically endangered species and restoring ecosystems. But their outdated identity and fragmented digital presence couldn’t carry that ambition

To succeed, Rotterdam Zoo needed a complete strategic reset: a living brand system unifying mission, experience and operations to educate, mobilize and retain supporters far beyond the park gates without compromising authenticity or trust. That’s when they turned to DPDK.

Blijdorp Rotterdam Zoo's legacy identity no longer matched its future ambition. The visuals felt outdated, the story disjointed. Technology lagged behind audience expectations. The result was a gap between purpose and perception: a mission to restore nature, but no structure to carry it.

DPDK partnered with Blijdorp Rotterdam Zoo to design a full-scale transformation roadmap. Anchored in Masterplan 2050, the roadmap linked long-term ambition to near-term impact. We created a unified brand strategy, codified a narrative framework and translated it into a living identity rolled out across all layers of the organization.

Key initiatives included a new digital ecosystem (website, app, My Blijdorp Rotterdam Zoo platform), CRM integration, loyalty experiences, content strategy, e-commerce infrastructure and a scalable communication rhythm. Together, these tools formed a system that could connect storytelling to performance.

Every touchpoint is reimagined to bridge inspiration with utility. The website and app become central storytelling platforms, offering seamless user journeys while delivering relevant information, ticketing, and transactional functionality. The My Blijdorp Rotterdam Zoo environment acts as a personal hub, a space where members, donors and frequent visitors access tailored content, manage their engagement and deepen their connection to the mission.

One of the most visible innovations is Expedition Blijdorp, an interactive and educational experience that transforms the park into a storytelling journey. Visitors complete themed challenges, unlock multimedia content and explore the connection between species, habitat and human impact. The park evolves from a destination into a discovery platform.

New layers enrich the experience even further. Webcam streaming and beacon technology make the park more dynamic and responsive. Immersive spaces like the Vleet exhibition bring endangered marine life to life through 360° sound and visual storytelling. These elements deepen immersion, spark curiosity and extend the story beyond static displays.

Later this year, the ecosystem expands even further with integrated e-commerce, adoption modules and dedicated donation flows. Each digital layer is designed not just to inform or entertain, but to turn attention into action. The infrastructure allows for real-time experimentation and scaling, making every channel a potential driver of support.

Underpinning all of this is a flexible and scalable digital backbone. The infrastructure supports personalized communication, donation journeys, membership programs and adaptive growth. More than a collection of features, it becomes the operational foundation that allows Blijdorp Rotterdam Zoo's mission to come alive in every experience and to grow with the needs of its community.

To operate as a mission-driven brand, Blijdorp Rotterdam Zoo needs more than reach. It needs relevance. The organisation speaks to a uniquely diverse set of audiences from families to policymakers, from donors to school groups, each with different needs, expectations and reasons to engage. What is often missing is a structure to connect those stories, audiences and channels into one scalable system.

DPDK builds the foundation for performance by embedding a clear content architecture across all communication layers. Six content pillars shape the editorial voice, creating coherence across digital, social, in park and B2B touchpoints. A unified narrative framework ensures that every message contributes to a broader momentum rather than fragmented outreach.

At the core sits a fully integrated CRM environment powered by HubSpot. This system unifies data from visitors, members and partners, enabling personalised journeys, targeted campaigns and relationship building at scale. Combined with an always on content rhythm and activation moments throughout the year, this ecosystem helps Blijdorp Rotterdam Zoo stay top of mind and mission forward.

From digital advertising and SEO to national campaigns and B2B activations, every effort aligns behind the brand’s purpose. Even internal tools such as Brandstoryteller, an AI powered content engine, help tailor communication per audience, enhancing relevance without increasing complexity. In this way, performance is no longer a separate track. It is how the mission lives, grows and scales.

Change does not happen from the outside in. For the transformation to succeed, it must be embraced internally and activated deliberately. DPDK works closely with Blijdorp Rotterdam Zoo's leadership to embed the new brand into the organisation’s DNA, ensuring that the mission is not just understood but lived.

Together, we develop a full internal activation program. Brand toolkits translate strategy into daily routines. Hands-on workshops connect every team to the overarching mission. These sessions help employees not only understand their role in the new story but actively shape how it comes to life across visitor journeys, educational experiences and operational decisions.

Leadership is equipped with clear messaging and content to inspire alignment. Moments like Impact Day are designed and produced as storytelling milestones that build internal pride and make progress tangible. Internal communications, team rituals and presentation formats evolve to reflect the new brand voice, creating coherence across the organisation.

The result is a culture that does not just support the brand. It drives it. Teams move with clarity and confidence, connected by one story, one strategy and one shared purpose: bringing nature back to life.

Blijdorp Rotterdam Zoo has evolved from a traditional zoo into a mission-driven conservation brand guided by a clear strategy brought to life through digital infrastructure and embedded across every layer of the organisation. What begins as a set of scattered initiatives is now a cohesive and scalable system with one unifying brand story at its core.

This story is not just told, it is lived. Every touchpoint from app to in-park experience contributes to a seamless journey that connects visitors, donors and partners to the mission. Internally, teams act with greater clarity and confidence. Externally, the brand mobilizes a growing community around a shared purpose, bringing nature back to life.

DPDK remains Rotterdam Zoo's strategic and creative partner, helping shape what comes next. Together, we build a brand that inspires action, drives performance and lays the foundation for long-term leadership in conservation.